ATM Security
VISA Credit Card, ATM & Debit Card Security Tips

Technology offers convenience, but it doesn’t replace common sense. These habits can keep you and your money safe while you’re using a Visa Credit Card, ATM or Debit card.

  1. Visa Credit Card - Report lost, stolen, or compromised cards Immediately!
    1. If you believe that your card has been lost, stolen, or compromised, call Fidelity Security Department at toll-free 1-800-325-3678. They will be able to help you 24 hours a day 7 days a week.
    2. Examine your statements promptly to identify unauthorized transactions.
  1. PEFCU ATM or Visa CheckMate Debit Card - Report lost, stolen, or compromised cards immediately!
    1. If you believe that your card has been lost, stolen, or compromised, call toll-free 1-800-226-6673 for EFT Card Services, during the hours 8:00 am – 5:00 pm, Mon – Fri. Outside of these hours please report to C.A.T (Computerized Access by Telephone) toll-free 1-800-226-7611 or Home Banking “Webb-It 24®”. Be sure to call the EFT Card Services the next Business Day to order a replacement card.
    2. Examine your statements promptly to identify unauthorized transactions.
  1. Protect your PIN (Personal Identification Number).
    1. Choose a PIN that is unique. Use a number other than your birthday, Social Security number, or other obvious number.
    2. Never write down your PIN in your checkbook or on your cards. It is best to memorize it.
    3. Do not share your PIN or account number with anyone.
    4. Never give your PIN over the phone.
  1. Check out the environment as you approach the ATM.
    1. Avoid facilities in dark or remote places.
    2. Avoid free standing ATM machines on street corners.
    3. If bystanders seem to be loitering rather than conducting business, go to another machine or come back later.
    4. When using a drive-through ATM, keep all doors locked and all windows up, except for the driver’s window.
  1. Be prepared to conduct your transaction when you approach the ATM.
    1. Have you card ready and know what transaction or transactions you want to conduct.
    2. Shield the screen and keypad with your body as you use the ATM to prevent others from seeing your PIN.
    3. Remove your cash, receipt, and card after every transaction. Never leave receipts behind!
  1. Pay attention to activity around the ATM as you leave.
    1. Secure any cash you withdraw before leaving the machine.
EHL
NCUA

The National Credit Union Administration (NCUA) is the federal agency that charters and supervises federal credit unions and insures savings in federal and most state-chartered credit unions across the country through the National Credit Union Share Insurance Fund (NCUSIF), a federal fund backed by the full faith and credit of the United States government. For more information on the NCUA, please visit their website at www.ncua.gov.