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ID Theft & Phishing Protection


Publix Employees Federal Credit Union (PEFCU) recognizes that you may have concerns about the safety and security of your money and Personal Information, and we want you to know that we have taken all the appropriate steps required to protect your Account Information, Privacy, and Personal Information. 

With the number of news stories on Fraudulent E-mails, Identity Theft, and “Phishing” scams on the rise, we would like to remind you to remain alert and cautious when giving out your Personal Information either over the phone or on-line. If you receive any suspicious E-mails or Phone Calls which request your personal information and claim to be from PEFCU, please contact us immediately at:
abuse@pefcu.comor call toll-free 1-800-226-6673.

The U.S. Department of Justice (DOJ) recently issued three simple recommendations – Stop, Look, and Call - that Internet users can follow when they see E-mails or Web Sites that may be fraudulent. The DOJ’s recommendations are listed below and a full report of the DOJ’s “Special Report on Phishing” can be found at:
Phishing Report

1. Stop. A Phishing E-mail typically include upsetting or exciting (but false) statements with one purpose in mind. They want people to react immediately to that false information, by clicking on the link and inputting the requested data before they take time to think through what they are doing. Internet users, however, need to resist that impulse to click immediately. No matter how upsetting or exciting the statements in the E-mail may be there is always enough time to check out the information more closely.

2. Look. Internet users should look more closely at the claims made in the E-mail, think about whether those claims make sense, and be highly suspicious if the E-mail asks for numerous items of their personal information such as:  Account Numbers, User Names, or Passwords.

For example: If the E-mail indicates that it comes from a bank or other financial institution where you have a bank or credit card account, but tells you that you have to enter your account information again, that makes no sense. Legitimate banks and financial institutions already have their customers' account numbers in their records. Even if the E-mail says a customer's account is being terminated, the real bank or financial institution will still have that customer's account number and identifying information.

If the E-mail says that you have won a prize or are entitled to receive some special “deal,” but asks for financial or personal data, there is good reason to be highly suspicious. Legitimate companies that want to give you a real prize don’t ask you for extensive amounts of personal and financial information before you're entitled to receive it.

3. Call. If the E-mail states it is from a legitimate company or financial institution, Internet users should call or E-mail that company directly and ask whether the E-mail is really from that company. To be sure that they are contacting the real company or institution where they have accounts, credit-card account holders can call the toll-free customer numbers on the backs of their cards, and bank customers can call the telephone numbers on their bank statements.

Preventing Online Identity Theft
Here are some additional tips and resources that we recommend to help prevent becoming a victim of Identity Theft.

Take these important steps today to protect your name, credit, and reputation:

REVIEW YOUR CREDIT REPORT from each of the three credit agencies listed below at least once a year. See if there are accounts or addresses you don’t recognize. Is your social security number correct? Have there been more credit inquiries than normal? Any of these may be early signs of Identity Theft. If you find something suspicious on your credit report, call the agency’s fraud hotline immediately.

Get a Free Credit Report annually to help you reduce your risk of Identity Theft.

An amendment to the federal Fair Credit Reporting Act (FCRA) requires each of the nationwide consumer reporting companies (Equifax, Experian, and TransUnion) to provide you with a free copy of your credit report, at your request, once every 12 months.

How can you order your free credit report? By visiting:, calling 1-877-322-8228, or by completing an
Annual Credit Report Request Form and mail to:

Annual Credit Report Request Service, PO BOX 105281, Atlanta, GA 30348-5281.

A copy of the request form can be found at

Do not contact the three nationwide consumer reporting companies individually. They are only providing the free annual credit reports through the source listed above.

LIMIT THE USE OF YOUR SOCIAL SECURITY NUMBER. Provide your Social Security Number only when necessary and never provide it in response to an unsolicited E-mail. Don’t carry the card in your wallet and never print it on your checks.

SHRED UNEEDED IMPORTANT PAPERS—especially credit card solicitations. Identity Thieves love to get their hands on credit card solicitations. .

DON’T USE YOUR MOTHER’S MAIDEN NAME as a password on personal accounts – it is too easy to learn. Change it to another word. When creating a password, include letters, numbers, and symbols (for example: E$G%2Q) since they are more difficult for Identity Thieves to guess.

DON’T GIVE OUT FINANCIAL INFORMATION ONLINE OR ON THE PHONE – unless you initiated the contact and you know the party you are dealing with.

PROTECT YOUR ONLINE LOG-INS AND PASSWORDS – Don’t share your passwords or login names and avoid leaving or writing them down near or around your computer. Protect them as you do your ATM and credit card numbers.


DON’T BE A VICTIM… If you suspect Identity Theft or on-line fraud, report it to your local police, the three credit agencies listed below, and the Federal Trade Commission.



Credit Reporting Agencies

To report fraud: 888-766-0008
To order your credit report: 800-685-1111

To report fraud: 800-888-4213
To order your credit report: 800-888-4213

To report fraud: 888-397-3742
To order your credit report: 888-397-3742

The National Credit Union Administration (NCUA) is the federal agency that charters and supervises federal credit unions and insures savings in federal and most state-chartered credit unions across the country through the National Credit Union Share Insurance Fund (NCUSIF), a federal fund backed by the full faith and credit of the United States government. For more information on the NCUA, please visit their website at