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1. Q – What do I do if my Visa CheckMate Debit Card is lost or stolen?
A.
- Call the Credit Union at 1-800-226-6673 Monday-Friday 8:00 - 5:00. Ask for ATM/Debit Card Dept.
- “Webb-It 24”, On-line Banking 24 hours-7 days a week. Choose the “Other Options” tab.
- Call the CAT (Computer Automated Telephone) System at 1-800-226-7611 24 hours a day, 7 days a week. Option 4, then press Option 1, and follow prompts.
- Call Visa 1-800-Visa 911 (1-800-847-2911) 24 hours a day, 7 days a week. You must know your full 16 digit Visa CheckMate Debit card number for this option to block your card. This will only block signature debit transactions, not PIN transactions.
2. What do I do if my Visa Credit Card (Classic, Gold, or Platinum) is lost or stolen?
A.
- Call Visa Credit Card Customer Service Center at 1-800-299-9842 – 24 hours a day, 7 days a week.
- Call Visa Card Security at 1-800-325-3678 – 24 hours a day, 7 days a week.
- Call Visa Assistant Center at 1-800-Visa 911 ( 1-800-847-2911) - 24 hours a day, 7 days a week. This is a Member Service line and you will need to know your 16 digit Visa Credit Card number to report lost or stolen.
3. Q - What is the Publix Employees Federal Credit
Union (PEFCU) routing or ABA number?
A - The routing number is 263179817.
4. Q - How do I change my address on my Credit Union account?
A - An address change can be done by using the “Change of Address” form found on the Online forms page – click here to visit page now, by using the Home Banking "Message Board", under the "Other Options", and click on "Change of Address” link, or by handwriting a letter to the Credit Union. Address changes should include the previous address, as well as the new address. Address changes done by using the Online form or in writing will need to be faxed, dropped off, or mailed to your nearest branch office. Your signature must be on the written request and Online form for verification purposes.
5. Q - How do I stop payment on a check?
A - A stop payment can be done
on "Webb-It 24®" Home Banking, by
fax, or by a written request. The
following information must be
included: the amount of the check,
the check number, who the check was
made out to, and your signature.
There is also a $20 fee for this
service; excluding lost or stolen
checks.
6. Q - Why is
there a hold on my account? My
balance is one amount, but it says
I have another amount available.
A- A hold can occur on a non-cash
deposit made at a branch office
or from a Visa Debit card transaction.
7. Q- What
happens to NSF checks?
A -- They are returned to the
person or company they were written
to. It is up to them to try to
redeposit or collect from the maker
of the check.
8. Q - Why was my savings charged a $2.00 fee - minimum balance fee?
A -- Whenever an account drops below $50 during the month your account will automatically be charged $2.00
under the minimum balance fee. Remember, you have 6 months from the time your account is opened to bring
savings balance to $50 before the fee is charged to your account.
9. Q - Why was my savings account charged a $5.00 fee - Dormant Account fee?
A -- If an account has no activity for 12 months it will be charged a $5.00 Dormant Account fee, per month
after 12 months of being dormant. Please try to make a deposit, withdrawal, or transfer to your account at
least once a year.
10. Q- What are
the current saving and checking
interest rates, and Annual
Percentage Yields?
A- Check our
Rates and Fees
page for current information.
11. Q - Why do I
need ID to get cash back?
A - We have to verify
identification (ID) to make sure
that you are the person on the
account. This is done to protect
your account and you.
12. Q - Why
doesn't the Visa Check card
overdraft from the savings account
like a check does?
A - This is done by the Credit
Union to protect your account.
13. Q - What is
my balance? What are my last 10
checks that cleared? Can you send me
a check?
A - Please call C.A.T.
(Computerized Access by Telephone)
at (800) 226-7611 or visit "Webb-It
24®" Home Banking for quick answers
to these transaction questions.
14. Q- What is my
payroll deposit?
A - Publix associates can all
C.A.T. on Wednesday evening or visit
"Webb-It 24®" Home Banking to verify
their Credit Union deposits. Any
member with Direct Deposit other
than Publix payroll can call C.A.T.
or visit "Webb-It 24®" Home Banking
on the day their deposit should be
made to verify the amount.
15. Q - What are
the telephone numbers for the Publix
Corporate Offices?
A - Unfortunately, we are unable
to transfer calls to the Publix
Corporate Office due to our phone
systems being separate. The
following phone numbers can be used
to contact Publix Corporate:
Main Publix Switchboard -
(863) 688-1188
Publix Stockholder Services
- (863) 688-1188 x-52323
Publix Group Benefits -
(863) 688-1188 x-52280
Publix Payroll Department -
(863) 688-1188 x-22311
Publix Employment Office -
(863) 688-7407
Publix Retirement - (863)
688-1188 x-52327
16. Q -- Who do I
call if I need to get another PIN
for my CheckMate Check card
or Presto! ATM card?
A - You will need to call our
ATM & CheckMate Check Card
Department in the Lakeland area at
(863) 683-6404 or toll-free
at (800)-226-6673.
17. Q - How fast
can I get a car loan?
A. Very fast! Just have the
dealer fax a purchase order to us at
(863) 687-1949 and we will begin to
process it right then.
18. Q -- What
will my payment be and can you take
it out of my check?
A. The payments are based on
the type of loan you apply for.
A Loan Officer will go over
payments and terms with you before
closing a loan. Payments can
be made to us through Payroll
Deduction. Payroll Deduction
makes payments painless and is
convenient and easy to use!
19. Q -- Can I
apply for a loan over the telephone
or through Webb-It 24® Home Banking?
A. When a completed and signed
loan application is on file, most
loans can be processed with a phone
call. At this time we do not have an
on-line application.
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