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Competitive Rates
Make our PEFCU Visa® Contactless Credit Card your go-to card. With rates lower than the national average and no fee for balance transfers, it's one of the best financial decisions you'll ever make.
Get Rewards
You can earn points with select PEFCU Visa® Credit Cards! We make it simple for you to apply your points towards travel discounts, cash back, and other valuable perks when you log in to digital banking.
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Are you a member? If so, you can apply for a PEFCU Visa Contactless Credit Card via Online Banking. Start here►
Not a member yet?
You must become a PEFCU member to apply for a PEFCU Visa Contactless Credit Card. If eligible, you can apply for membership and the PEFCU Visa Contactless Credit Card at the same time. Start here►
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Card Fraud Protection
Your cards are monitored by our Fraud Protection Program. If any of your cards are lost or stolen, please call (855) 477-1129 for 24/7 assistance.
For more information about protecting you and your family from fraud, please visit Beware of Card Fraud.
New Member Qualifications
You must be at least 13 years of age* and have a PEFCU Checking Account** to be eligible for a PEFCU Visa Contactless Debit Card.
*Youth ages 13-17 years old must have a Parent or Legal Guardian included as a Joint Owner.
**Account must qualify for this service.
Visa Debit Card Designs
Picking your own debit card design is free! There are 6 card designs for you to choose from.
Existing Members
The PEFCU Visa Contactless Debit Card gives members with a PEFCU Checking Account full debit card privileges.
Account Alerts
Turn on account alerts in PEFCUMobile or PEFCUOnline to get alerts sent to you about activity on your account(s).
Visa® Secure
Visa® Secure enrollment is no longer required on PEFCU Visa® cards, but rest assured that your card transaction is still secure. Your security is important; therefore, we have deployed advanced risk detection technology to monitor transactions. This removes the need for passwords, allowing you to shop without interruption.
Our fraud protection program is pretty awesome, but Visa® Secure goes a step further, adding an extra layer of security when you use your Visa® card for online purchases.
Click here for Visa® Secure FAQs
Visa® Click to Pay
Introducing a Better Way to Pay - Let's get Cracking!
Conveniently shop online the secure way with Visa® Click to Pay when using your PEFCU Visa® Debit and/or Credit Card.
- Pay with a single log in from any device
- Guard your data behind multiple layers of security
- Keep earning the card rewards you love
Enroll in Visa® Click to Pay with your PEFCU Visa® Debit and/or Credit Card today!
PEFCU Visa Debit and ATM Cards
Our PEFCU Visa Contactless Debit and ATM Cards allow you easy access to your accounts at any of the following ATMs*:
- CO-OP Network
- Presto! (including POS terminals)
- Pulse (including POS terminals)
- Plus
- PEFCU Isle of Service ATMs** in select warehouses and the following branches:
- Lakeland
- Lawrenceville
- Pembroke Pines
- Royal Palm Beach
- Sarasota
- Kendall Town
- Normandy
*At other ATMs, the first six (6) ATM withdrawals of each month are free. All Point-of-Sale (POS) transactions are free, including cash back. This includes Pay at the Pump for gas purchases.
**Isle of Service ATMs are surcharge-free for all transactions. Cash and check deposits are accepted.
Debit Card Designs
PEFCU ATMs
Get 24/7 access to your accounts at our PEFCU ATMs. ATMs are located in select Publix Super Market Inc. warehouse locations. They are also located at the following PEFCU branch locations:
- Lakeland
- Lawrenceville
- Pembroke Pines
- Royal Palm Beach
- Sarasota
- Kendall Town
- Normandy
PEFCU ATMs accept cash and checks deposits for PEFCU & CO-OP-ATM cardholders.
All transactions conducted with PEFCU Visa Debit, Visa Credit or ATM cards at a PEFCU ATMs are free.
At non-PEFCU ATMs, PEFCU does not charge a fee for the first six (6) withdrawals each month. * However, the ATM owner may charge a surcharge fee, which is separate from any PEFCU fee and is the member's responsibility.
* After the first six withdrawals each month, PEFCU ATM fees may apply. Please see the PEFCU Fee Schedule for details.
Manage My Cards
Temporarily block lost or stolen cards via PEFCUMobile.
Digital Wallets
Make purchases almost anywhere. Simply add your PEFCU VISA Debit and VISA Credit Card to your newest smart phone. You'll be ready to shop anywhere digital wallets are accepted: just tap and pay. If you are at a merchant that does not accept the digital card, then insert your card for payment.
With Digital Wallet, you can:
- Add your PEFCU VISA Credit and/or Debit Card to your Digital Wallet
- Hold your eligible phone directly over the payment terminal and authorize it with the touch of your finger
- View your virtual cards
Fraud Alerts
Reasons for Contact
To help mitigate harm to you and your account, we may contact you at any telephone numbers you have given us (including a mobile phone number) to deliver messages related to the following:
- Suspected or actual fraudulent activity on your account
- Data security breaches
- Identity theft following a data breach
- Pending money transfers
- Any other exigent messages permitted by applicable law
These messages will be delivered to you at no cost. They will not contain any telemarketing, cross-marketing, solicitation, advertising, or debt collection message of any kind.
Text Messages
With regard to text messages, you will have an opportunity to opt out of future text messages when one is texted to you. You may withdraw consent to be contacted at your mobile phone number (including text messages) at any time via one of the following:
- Mail: P. O. Box 1000, Lakeland, FL 33802
- Email: [email protected]
- Phone: (800) 226-6673
- Any other reasonable means
Note: PEFCU will never contact you to request sensitive information (e.g., your account number, Personal Identification Number (PIN), or Social Security Number). Never give sensitive information to anyone who contacts you claiming to be from your financial institution, government, etc. If you are uncomfortable with a phone call, hang up and immediately call our Member Contact Center at (800) 226-6673.
Travel Notifications
Do you plan to make a purchase with your PEFCU Visa® Debit or Credit Card while traveling? Though your cards are open to international transactions, it's still a good practice to let us know when you plan to use them outside of the U.S. When traveling domestically or internationally, you can advise us via one of the following ways:
- Set travel notices using Manage My Cards on PEFCUMobile or PEFCUOnline.
- Phone: (800) 226-6673
VISA® Account Updater (VAU)
VAU is an automatic account information updating service provided by Visa®. Your card is automatically enrolled in VAU when issued. When a new or replacement card is issued due to your card expiring or being lost or stolen, Visa® may update relevant card information (e.g., card number, expiration date, etc.) with participating merchants with whom you have an ongoing payment relationship; i.e., recurring payments or automatic billing. The VAU service is provided for your convenience at no cost to you. You may opt-out of the VAU service at any time by contacting us via one of the following:
- Mail: Publix Employees Federal Credit Union, P. O. Box 1000, Lakeland, FL 33802
- Email: [email protected]
- Phone: (800) 226-6673
You acknowledge and agree that participation in VAU does not relieve you of your responsibility to ensure merchants have your correct information on file, and that failure to keep your account information current may result in declined payments. You acknowledge and agree that neither Visa® nor PEFCU guarantees that your account updates will be received or recognized by merchants prior to any billing.
Disputes/Stop Payments
Dispute Visa® Card Transaction
To dispute a Visa® card transaction, you may call (855) 477-1129, 24/7/365, or submit the appropriate form(s) below with a copy of your Driver's License to [email protected]:
Dispute ACH or Check Transaction
To dispute a check or ACH transaction, you may send the form below with a copy of your Driver's License to [email protected]:
Stop Payment on Money Order
To request a stop payment on a money order, you may send the form below with a copy of your Driver's License to [email protected]:
For more questions, call our Member Contact Center at (800) 226-6673.
VISA® Credit Card Authorized Signer Card Request
You can make Authorized Signer requests by downloading and completing one of the following forms:
Please send us your completed form via one of the following:
- Fax: (863) 797-1396
- Email: [email protected]
For additional questions, please call toll-free 800-226-6673.
Fee-Free Balance Transfer
Consider a low-rate balance transfer
Say “Hello” to fee-free balance transfer and relax from the stress of your high credit card rates with a PEFCU Visa® Credit Card to save money.
What is a balance transfer? A balance transfer moves outstanding debt from one credit card to a new one. Our PEFCU Visa® balance transfer option has no gimmicks. It’s always the same low, non-variable rate for balance transfers, cash advances,* and purchases—with no balance transfer or cash advance fees!
Please stop by any PEFCU branch, email us or give us a call at 1-800-226-6673 to learn more about requesting a balance transfer. We’ll help you review your options and give you some idea of whether it’s the right move for your unique financial situation.
EMV (Europay, Mastercard, & Visa) is a global standard for credit and debit payment cards using embedded microchips. The new PEFCU VISA Cards will have an embedded microchip that will allow you to pay at any U.S. merchant that has EMV payment terminals and at all international merchants where chip cards are the standard. Plus, it will have improved security and protection against fraud.
The PEFCU VISA Credit & Debit Cards will still have the magnetic strip on the back. This will enable you to make purchases at terminals that do not have the EMV technology yet. You will need to swipe your card and sign a receipt for the purchase.
Click here to see a brochure with All You Need to Know about Smart Cards & EMV Chip Technology
Instructions for terminals that have the EMV technology:
- Insert the chip end of your card at the checkout terminal with the chip facing up.
- Keep the card in the terminal and follow the prompts on the screen.
- Remove your card when prompted and take your receipt.
You may still need to sign a receipt for your purchase.
EMV chip cards contain an embedded microprocessor, a type of small computer. The microprocessor chip contains the information needed to use the card for payment and is protected by various security features.
The magnetic strips contain your payment information and it never changes. All a thief has to do is lift that information to replicate your card. The EMV card nearly eliminates that possibility because the information for each transaction is uniquely encoded. So, it is much harder for a thief to pick up payment data to use again.
The new PEFCU cards will be issued with the EMV micro-chip and the magnetic strip until all U.S. ATMs, Point-of-Sale (POS) terminals, and merchants have completed the adoption of the EMV micro-chip technology.
Technology offers convenience, but it doesn’t replace common sense. These habits can keep you and your money safe while you’re using your PEFCU VISA Credit Card, ATM, or Debit Card.
- Report lost, stolen, or compromised PEFCU Visa Debit, Visa Credit, or ATM cards immediately.
- Block card immediately using PEFCUMobile or PEFCUOnline via Manage My Cards
- Call toll-free number 1-855-477-1129, 24/7/365
- Call PEFCU Member Contact Center at 1-800-226-6673 during normal business hours to request a new card.
- Review your account to promptly to identify any unauthorized transactions.
- Protect your PIN (Personal Identification Number).
- Choose a PIN that is unique. Use a number other than your birthday, Social Security number, or other obvious number.
- Never write down your PIN in your checkbook or on your cards. It is best to memorize it.
- Do not share your PIN or account number with anyone.
- Never give your PIN over the phone.
- Check out the environment as you approach the ATM.
- Avoid facilities in dark or remote places.
- Avoid free standing ATM machines on street corners.
- If bystanders seem to be loitering rather than conducting business, go to another machine or come back later.
- When using a drive-through ATM, keep all doors locked and all windows up, except for the driver’s window.
- Be prepared to conduct your transaction when you approach the ATM.
- Have your card ready and know what transaction or transactions you want to conduct.
- Shield the screen and keypad with your body as you use the ATM to prevent others from seeing your PIN.
- Remove your cash, receipt, and card after every transaction.
- Never leave receipts behind!
- Pay attention to activity around the ATM as you leave.
- Secure any cash you withdraw before leaving the machine.
We want to make it as easy as possible for you to manage your expenses. Therefore we offer many different opportunities to make a payment to your PEFCU VISA Credit Card account:
- Set up auto-payment from your PEFCU Account. We provide three options:
- Minimum Payment
- Select a fixed amount
- Pay the Visa Statement balance in full each month
- Automatic withdrawals from a Deposit/Share account at another financial institution
- Ask us for a Recurring ACH Form; complete and return it.
- One-time ACH or debit card payments from another financial institution via our Member Contact Center at (800) 226-6673.
- MoneyGram payment - Please make your check or money order payable to PEFCU-Visa in U.S. Funds.
- Via mail
- Make your check or money order payable to PEFCU in U.S. funds.
- Write your credit union account number on the check or money order.
- Mail to PEFCU-VISA, P.O. Box 1000, Lakeland, FL 33802-1000.
For more information call our Member Contact Center at 1-800-226-6673.
Disclosures:
- Payments can only be made to a PEFCU VISA.
- Payments will be effective only after the transaction has been validated.
- Be aware of fees merchants may charge for MoneyGram payments.