You’ve been asking for it, and it’s finally here! We recently launched our new mobile banking app—PEFCUMobile! PEFCUMobile offers a brand new look and feel, and that’s just the tip of the iceberg. We’ve adding cutting-edge new features that will make banking remotely a breeze—just like you always wanted!
As of August 9, 2022, if you have automatic updates enabled in your phone settings, it should automatically update and open the new PEFCUMobile app when you log in to the PEFCU Mobile Banking app. If automatic app updates are not turned on, search for and update "PEFCUMobile" in your device's app store. From there, you must log in with your username and password.
Don’t remember your username and password? No problem! With a few easy steps, you can find your username and update your password using the Forgot Username/Password feature. Password changes apply to both PEFCUMobile and online banking. Even though you have to enter your username and password for the initial login, after that, you can enable the biometrics options available on your phone.
By the way, online banking is still available, and you can log in as usual if you prefer.
If you have any questions, please call our Member Contact Center at (800) 226-6673.
PEFCUMobile offers new and exciting features like the ability to move money between accounts and between financial institutions, easy password reset, and a sleek new look.
PEFCUMobile enables us to continuously enhance the app and add new features. We developed PEFCUMobile so that we could deliver more functionality and improve your banking experience.
As of August 9, 2022, if you have automatic app updates enabled in your phone settings, it should automatically update and open the new PEFCUMobile app when you log in to the PEFCU Mobile Banking app. If automatic app updates are not turned on, search for and update "PEFCUMobile" in your device's app store. From there, you must log in with your username and password.
You can retrieve your username by answering a few simple questions using the Forgot Username/Password feature.
Using the Forgot Username/Password feature, once you are verified you will be able to create a new password.
The password change that you make through PEFCUMobile will immediately be applied to online banking so be sure to use the same username and password.
Yes. After the initial log in, you can reset biometrics on your device.
There are no changes being made to online banking at this time. You can continue to access your accounts the same as you currently do through online banking.
Call our Member Contact Center at (800) 226-6673 or send us a message via Live Chat at PEFCU.com.
1. Search for and download our “PEFCUMobile” app from your mobile device’s app store
Click “Enroll Now” to begin the process
Click Get Started
Confirm your identity by entering your last name, email address, date of birth, and social security number.
Click Next
You will receive a verification code
Create your username and password
*If you have previously enrolled in Online Banking for PEFCUMobile, you will be emailed a one-time pin instead of an enrollment code.
Your username must be at least 8 characters.
The password must follow these rules:
Yes, PEFCUMobile is a free service. However, you may incur additional charges from your cellular carrier. Depending on which mobile banking application you use, your carrier may charge you for SMS text messaging or data services. Check with your individual carrier for details.
Yes. Mobile devices must be registered during the setup process and unrecognized devices will not be allowed future access to your account information. In addition, data is encrypted between PEFCU and your device. Still, you must follow reasonable security precautions. As with any electronic banking service, you should never share your account number or password with anyone.
Note: Like any computer, your web-enabled cell phone or smart phone is susceptible to viruses, malicious sites and applications. Please use the same caution as you do with your computer when opening emails, clicking on links, and surfing the web via your phone.
Yes, you can view your transaction history through PEFCUMobile.
All the accounts normally available to you through PEFCU's Online Banking are available to you through PEFCUMobile.
Your account information is protected by your unique account number and password combination. Never share that information with anyone.
Also, please read: "Losing Your Mobile Device" for more information.
Yes, Mobile Bill Pay is available through your smart phone - Android or iPhone app.
Yes. Up to 25 mobile devices can be registered with PEFCUMobile.
Yes. Generally accepted security practices indicate all mobile devices should be "wiped" before they are disposed of or recycled. Check with your device manufacturer or cellular carrier for procedures specific to your device.
Yes, Mobile Deposit is available to those who qualify. It allows you to deposit checks by taking a photo of the front and back of the check with a smartphone (iPhone, Android), or a device such as an iPad.
Mobile Deposit is available on iPhone, Android and iPad3 devices and allows users to deposit checks into savings, checking, money market, and Club (excluding Holiday Clubs) accounts simply by taking a picture of the check. The Mobile Deposit option will be listed on the main menu in Mobile Banking. If you receive an error message after choosing the Mobile Deposit option, please call the Credit Union for assistance.
