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Intro to Mobile Beta
Account Summary
Manage Cards
Mobile Deposit
Find a Branch

Introducing PEFCUMobile! Coming to YOU on August 9, 2022 

You’ve been asking for it, and it’s finally here! We recently launched our new mobile banking app—PEFCUMobile! PEFCUMobile offers a brand new look and feel, and that’s just the tip of the iceberg. We’ve adding cutting-edge new features that will make banking remotely a breeze—just like you always wanted!

Introducing PEFCUMobile

App Features

  • External Transfers - Move money securely between your PEFCU accounts and accounts with other financial institutions.
  • Pay a Person - Splitting the bill just got easier! Safely send money to friends and family using their phone numbers or email addresses.
  • Forgot Username/Password - Easily find your username and update your password with our Forgot Username/Password feature.
  • Branch and CO-OP ATM Locators - Need an ATM on the fly? Or just want to visit a branch? Now you've got directions at your fingertips!
  • Sleek New Look - Dark Screen mode, easier navigation, and more convenient bill pay options gives you a smoother experience. And there's so much more!

Logging In to PEFCUMobile

As of August 9, 2022, if you have automatic updates enabled in your phone settings, it should automatically update and open the new PEFCUMobile app when you log in to the PEFCU Mobile Banking app. If automatic app updates are not turned on, search for and update "PEFCUMobile" in your device's app store. From there, you must log in with your username and password.
 
Don’t remember your username and password? No problem! With a few easy steps, you can find your username and update your password using the Forgot Username/Password feature. Password changes apply to both PEFCUMobile and online banking. Even though you have to enter your username and password for the initial login, after that, you can enable the biometrics options available on your phone. 

By the way, online banking is still available, and you can log in as usual if you prefer.   

If you have any questions, please call our Member Contact Center at (800) 226-6673. 

Frequently Asked Questions

How is PEFCUMobile different from the current app?

PEFCUMobile offers new and exciting features like the ability to move money between accounts and between financial institutions, easy password reset, and a sleek new look.  

Why did you create a new app?

PEFCUMobile enables us to continuously enhance the app and add new features. We developed PEFCUMobile so that we could deliver more functionality and improve your banking experience.

How do I get PEFCUMobile when it’s released?

As of August 9, 2022, if you have automatic app updates enabled in your phone settings, it should automatically update and open the new PEFCUMobile app when you log in to the PEFCU Mobile Banking app. If automatic app updates are not turned on, search for and update "PEFCUMobile" in your device's app store. From there, you must log in with your username and password.

I don’t remember my username. What do I do?

You can retrieve your username by answering a few simple questions using the Forgot Username/Password feature. 

What if I don’t remember my password?

Using the Forgot Username/Password feature, once you are verified you will be able to create a new password. 

If I change my password on PEFCUMobile, will that change anything when I log in to online banking?

The password change that you make through PEFCUMobile will immediately be applied to online banking so be sure to use the same username and password. 

I prefer to use biometrics on my device. Can I use that with PEFCUMobile?

Yes. After the initial log in, you can reset biometrics on your device.

Will there be changes to online banking?

There are no changes being made to online banking at this time. You can continue to access your accounts the same as you currently do through online banking.

Who do I contact if I have questions about PEFCUMobile?

Call our Member Contact Center at (800) 226-6673 or send us a message via Live Chat at PEFCU.com. 

How do I enroll in PEFCUMobile?

1.  Search for and download our “PEFCUMobile” app from your mobile device’s app store

  1. Click “Enroll Now” to begin the process

  2. Click Get Started

  3. Confirm your identity by entering your last name, email address, date of birth, and social security number.

  4. Click Next

  5. You will receive a verification code

  6. Create your username and password

*If you have previously enrolled in Online Banking for PEFCUMobile, you will be emailed a one-time pin instead of an enrollment code.

What kind of username and password do I create?

Your username must be at least 8 characters.

The password must follow these rules:

  • Minimum of 10 characteres
  • must have at least 4 letters
  • must have at least 2 numbers
  • must have at least 1 special character
    • !#$%()+,-/;=?[\]^_'{}*

Is Mobile Banking free?

Yes, PEFCUMobile is a free service. However, you may incur additional charges from your cellular carrier. Depending on which mobile banking application you use, your carrier may charge you for SMS text messaging or data services. Check with your individual carrier for details.

Is Mobile Banking Secure?

Yes. Mobile devices must be registered during the setup process and unrecognized devices will not be allowed future access to your account information. In addition, data is encrypted between PEFCU and your device. Still, you must follow reasonable security precautions. As with any electronic banking service, you should never share your account number or password with anyone.

Note: Like any computer, your web-enabled cell phone or smart phone is susceptible to viruses, malicious sites and applications. Please use the same caution as you do with your computer when opening emails, clicking on links, and surfing the web via your phone.

Can I view transaction history on Mobile Banking?

Yes, you can view your transaction history through PEFCUMobile.

Can I view all of my accounts through Mobile Banking?

All the accounts normally available to you through PEFCU's Online Banking are available to you through PEFCUMobile.

What if my device is lost or stolen?

Your account information is protected by your unique account number and password combination. Never share that information with anyone.

Also, please read:  "Losing Your Mobile Device" for more information. 

Can I pay bills through PEFCUMobile?

Yes, Mobile Bill Pay is available through your smart phone - Android or iPhone app.   

Can I use multiple mobile devices to access Mobile Banking?

Yes. Up to 25 mobile devices can be registered with PEFCUMobile.

Can I safely recycle or dispose of my device if it has PEFCUMobile on it?

Yes. Generally accepted security practices indicate all mobile devices should be "wiped" before they are disposed of or recycled. Check with your device manufacturer or cellular carrier for procedures specific to your device.

Are transfers on my Mobile Banking application the same as Online Banking?

Yes.

Can I make Mobile Deposits from my smartphone?

Yes, Mobile Deposit is available to those who qualify. It allows you to deposit checks by taking a photo of the front and back of the check with a smartphone (iPhone, Android), or a device such as an iPad.

What is Mobile Deposit?

Mobile Deposit is available on iPhone, Android and iPad3 devices and allows users to deposit checks into savings, checking, money market, and Club (excluding Holiday Clubs) accounts simply by taking a picture of the check. The Mobile Deposit option will be listed on the main menu in Mobile Banking. If you receive an error message after choosing the Mobile Deposit option, please call the Credit Union for assistance.

Date Title
01/05/2017 Mobile Deposit
01/05/2017 Mobile Banking FAQs
08/08/2022 Pay a Person
08/08/2022 External Transfers
08/08/2022 FICO® Score

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403109

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263179817

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By clicking on this link, you will be leaving the Credit Union's website and our Privacy Policy. This website is not operated by PEFCU. PEFCU makes no representations or warranties about any other website which you may access through this one. When you access non-PEFCU websites, even though they contain the PEFCU logo and content regarding PEFCU's products and services, such websites are independent of PEFCU and PEFCU has no control over the operation of non-PEFCU sites. In addition, a link to a non-PEFCU website does not mean that PEFCU endorses that website or has any responsibility for the use of such a website.

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