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Online Banking Enrollment

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      Become a Member

      <em>Become a</em> Member Join Today
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      • Deposit Rates
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      • Secondary Savings
      • Holiday Club Account
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      • Deposit Rates
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      • IRAs
      • Investment FAQs
    • More Account Info
      • Applications & Forms
      • Direct Deposit
      • Schedule of Fees & Charges
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      Loan Products

      <em>Loan</em> Products Apply Now
    • Consumer Loans
      • Personal Line of Credit
      • Publix Stock
      • Savings, Secured & Certificate Secured Loans
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      • Cars & Trucks
      • Motorcycles
      • UTVs/ATVs
      • Boats & RVs
    • Mortgages
      • Conventional & Jumbo
      • Home Equity
      • Mortgage FAQs
    • More Loan Info
      • Check Application Status
      • Consumer Loan Application
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      • Loan Rates
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      • NCUA Share Insurance
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      • CAT 24/7 (Computer Access by Telephone)
      • CO-OP ATM Network
      • Wire Transfers
      • Free Notary & Signature Guarantee
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      Become a Member

      <em>Become a</em> Member Apply Now
    • About Us
      • Membership Eligibility
      • Select Employee Groups (SEGs)
      • Annual Report
      • ADA / Web Accessibility
    • Locations & Hours
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      • Altamonte Springs Branch
      • Jacksonville Branch
      • Norcross Branch
      • Pembroke Pines Branch
      • Royal Palm Beach Branch
      • Sarasota Branch
    • Help and Resources
      • Disclosures
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      • PEFCU University
      • Holiday Closings
      • Live Chat FAQs
    • Newsroom
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    • PEFCU Security Center
      • Compromised Account?
      • Disputes & Stop Payments
      • How We Contact You
    • Fraud Prevention
      • Beware of Spoofing
      • Banking Scams
      • More Safety Tips
    • Protect Your Cards
      • Lost or Stolen Card?
      • Cards Transaction Alerts
      • Card Controls Feature
      • Travel Notifications
      • VISA® Security Features
    • PEFCU Alerts & Updates
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Mobile Banking FAQs
Services
Mobile Banking FAQs

Mobile Banking  FAQs

How do I enroll in Mobile Banking?

1.   Search for and download our “PEFCU Mobile Banking” app from your mobile device’s app store.

  1. Click “Enroll Now” to begin process.
  2. Enter the code (sent to you via email) to complete verification.*

*If you have previously enrolled in Online Banking for PEFCU Mobile Banking, you will be emailed a one-time pin instead of an enrollment code.

Is Mobile Banking free?

Yes, PEFCU's Mobile Banking is a free service. However, you may incur additional charges from your cellular carrier. Depending on which mobile banking application you use, your carrier may charge you for SMS text messaging or data services. Check with your individual carrier for details.

Is Mobile Banking Secure?

Yes. Mobile devices must be registered during the setup process and unrecognized devices will not be allowed future access to your account information. In addition, data is encrypted between PEFCU and your device. Still, you must follow reasonable security precautions. As with any electronic banking service, you should never share your account number or password with anyone.

Note: Like any computer, your web-enabled cell phone or smart phone is susceptible to viruses, malicious sites and applications. Please use the same caution as you do with your computer when opening emails, clicking on links, and surfing the web via your phone.

Will my account information reside on my device?

This depends on which PEFCU Mobile Banking app you use. If you use the web browser-based version, no account information will reside on your device. However, if you use a downloadable application such as the IPhone/IPad or Android application, those applications will contain account balance information. Both applications, however, are secured by your username and password.

Can my account information be intercepted during transmission to/from PEFCU?

All data transmitted during the use of Online Banking is protected by 256-bit SSL (Secure Sockets Layer) encryption technology, providing one of the highest levels of security for protecting confidential transmission of data. The encryption process converts all transmitted information into strings of unrecognizable data, such that even if the data transmission were to be intercepted and recorded, no sensitive information could be retrieved from its contents.

Can I view transaction history on Mobile Banking?

Yes, you can view your transaction history through PEFCU's Mobile Banking.

Can I view all of my accounts through Mobile Banking?

All the accounts normally available to you through PEFCU's Online Banking are available to you through PEFCU's Mobile Banking.

What if my device is lost or stolen?

Your account information is protected by your unique account number and password combination. Never share that information with anyone.

Also, please read:  "Losing Your Mobile Device" for more information. 

Can I pay bills through Mobile Banking?

Yes, Mobile Bill Pay is available through your smart phone - Android or iPhone app.   

Can I use multiple mobile devices to access Mobile Banking?

Yes. Up to 25 mobile devices can be registered with  the PEFCU Mobile Banking app.

I don’t have a cellular data plan- can I still use mobile banking?

Yes, you will need to use our WAP SMS (Text Banking) option. However, charges may be applied from your carrier. Check with your specific cellular carrier for details.

Can I safely recycle or dispose of my device if it has Mobile Banking on it?

Yes. Generally accepted security practices indicate all mobile devices should be "wiped" before they are disposed of or recycled. Check with your device manufacturer or cellular carrier for procedures specific to your device.

Are transfers on my Mobile Banking application the same as Online Banking?

Yes.

Can I make Mobile Deposits from my smartphone?

Yes, Mobile Deposit is available to those who qualify. It allows you to deposit checks by taking a photo of the front and back of the check with a smartphone (iPhone, Android), or a device such as an iPad.

What is Mobile Banking?

PEFCU Mobile Banking app gives you more power at your fingertips! Downloading the mobile app will allow you access to many features of Online Banking. Additional features include:

  • Quick Balance
  • WAP SMS (Text Banking)
  • Mobile Check Deposit
  • PayPal ® Send Money

What is WAP?

WAP (Wireless Access Point) is the web page that mobile users can use from an internet browser on a mobile device when a smartphone app is not available or when mobile users wish to set up SMS (Text Messaging) alerts, find branch locations, etc. The WAP site can also be accessed from an internet browser on any device such as; a computer, iPad or Tablet.  

What is SMS?

SMS allows users to receive text messages on their mobile device regarding their accounts.  Users can use short codes and retrieve balance and transaction history information via text message. The text message number is 86020.  

To enroll in WAP SMS Text Banking:

  1. Log in to https://mobile.pefcu.com or through the PEFCU Mobile Banking app.  
  2. Select "WAP SMS (Text Banking)" from the menu.
  3. On the SMS profile, choose "ADD A MOBILE NUMBER" from the menu.
  4. Read and agree to the Privacy Policy.
  5. Enter the mobile number and select "Continue."
  6. A verification code will be sent to the mobile number that was enrolled.
  7. Enter the verification code and select "Continue."

 

Short Codes will be sent via text message to 86020:

  • B = Balance
  • H = History
  • X= Transfer (To transfer $100 from your 00 to 71 you would text - X S00 S71 100)
  • MENU = List of available short codes
  • STOP = Deactivate the phone from receiving SMS messages

What is Mobile Deposit?

Mobile Deposit is available on iPhone, Android and iPad3 devices and allows users to deposit checks into savings, checking, money market, and Club (excluding Holiday Clubs) accounts simply by taking a picture of the check. The Mobile Deposit option will be listed on the main menu in Mobile Banking. If you receive an error message after choosing the Mobile Deposit option, please call the Credit Union for assistance.

Publix Employees Federal Credit Union logo

Member Contact Center

1-800-226-6673

Card Services

1-800-226-6673 ext 6602

NMLS#

403109

E-Mail

[email protected]

Routing Number

263179817

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By clicking on this link, you will be leaving the Credit Union's website and our Privacy Policy. This website is not operated by PEFCU. PEFCU makes no representations or warranties about any other website which you may access through this one. When you access non-PEFCU websites, even though they contain the PEFCU logo and content regarding PEFCU's products and services, such websites are independent of PEFCU and PEFCU has no control over the operation of non-PEFCU sites. In addition, a link to a non-PEFCU website does not mean that PEFCU endorses that website or has any responsibility for the use of such a website.

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